Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
Last updated: December 15, 2024
Privacy at a Glance
Introduction
3D Print Platform ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our 3D printing services, website, and related applications.
This policy applies to all users of our services, whether you're browsing our website, creating an account, uploading 3D models, or placing orders for 3D printing services.
Information We Collect
Personal Information
- Account Information: Name, email address, phone number, billing and shipping addresses
- Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
- Communication Data: Messages, support tickets, and other communications with our team
Technical Information
- 3D Model Files: STL, OBJ, and other 3D files you upload for printing
- Usage Data: How you interact with our website and services
- Device Information: IP address, browser type, operating system, and device identifiers
Cookies and Tracking
Cookies and Tracking
We use cookies and similar technologies to improve your experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your browser settings.
How We Use Your Information
Service Delivery
- • Process and fulfill your 3D printing orders
- • Provide customer support and technical assistance
- • Send order confirmations, shipping updates, and service notifications
Account Management
- • Create and maintain your user account
- • Authenticate your identity and prevent fraud
- • Store your order history and preferences
Service Improvement
- • Analyze usage patterns to improve our platform
- • Develop new features and services
- • Conduct quality assurance and testing
Marketing Communications
- • Send promotional emails about new services (with your consent)
- • Provide personalized recommendations
- • Share company updates and industry news
Information Sharing and Disclosure
We DO NOT sell your personal data
We never sell, rent, or trade your personal information to third parties for marketing purposes.
We may share information with:
- Service Providers: Payment processors, shipping companies, and cloud storage providers who help us deliver our services
- Legal Requirements: When required by law, court order, or to protect our rights and safety
- Business Transfers: In connection with mergers, acquisitions, or asset sales (with notice to users)
Data Security
Security Measures We Implement:
- SSL/TLS encryption for data transmission
- Encrypted storage of sensitive data
- Regular security audits and penetration testing
- Access controls and authentication requirements
- Employee training on data protection
- Incident response and breach notification procedures
Your Privacy Rights
Access & Portability
Request a copy of your personal data in a portable format
Correction
Update or correct inaccurate personal information
Deletion
Request deletion of your personal data (subject to legal requirements)
Opt-Out
Unsubscribe from marketing communications at any time
Restriction
Limit how we process your personal data
Objection
Object to processing based on legitimate interests
To exercise your rights: Contact us at privacy@3dprintplatform.com or use the contact form on our website. We will respond within 30 days and may require verification of your identity.
Data Retention
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Active account + 3 years | Service delivery, support |
| Order History | 7 years | Legal, tax requirements |
| 3D Model Files | 30 days post-delivery | Quality assurance, reprints |
| Website Analytics | 2 years | Service improvement |
International Data Transfers
Cross-Border Data Processing
Your data may be processed in countries outside your residence, including the United States, where our servers and service providers are located.
We ensure adequate protection through standard contractual clauses, adequacy decisions, or other approved mechanisms as required by applicable data protection laws.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at privacy@3dprintplatform.com.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- • Posting the updated policy on our website
- • Sending an email notification to registered users
- • Displaying a notice on our platform
Your continued use of our services after the effective date of any changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this privacy policy or our data practices, please contact us:
123 Innovation Drive
San Francisco, CA 94105